Privacy Policy

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Last Updated: 11-Sep-2024

At Vital Nest Homecare Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, process, and share your personal information when you visit our website. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal information directly from you when you:

• Visit our website
• Fill out a form or contact us
• Subscribe to newsletters or updates
• Apply for a job or make a service inquiry

The personal information we collect may include:

• Name
• Email address
• Phone number
• Postal address
• IP address
• Other details you provide voluntarily

2. How We Use Your Information

The information we collect may be used to:

• Respond to inquiries, requests, or questions
• Provide information about our services
• Improve our website and customer service
• Process job applications or service requests
• Communicate updates, newsletters, and promotional content (with your consent)

We will only use your personal information for the purposes outlined in this policy and as required by law.

3. How We Share Your Information

We will never sell your personal information to third parties. However, we may share your data with:

• Service providers and partners who help us manage our website or provide services to you (e.g., web hosting, email services)
• Legal authorities if required by law or to protect our legal rights
• Third-party analytics tools that help us understand website traffic and usage

All third parties that handle your information are required to keep it secure and only process it for the purposes we specify.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These cookies may collect information such as:

• Browser type
• Device information
• Pages viewed
• Duration of visit

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website. 

5.Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once your data is no longer needed, we will securely delete or anonymise it.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (where applicable)
• Opt-out of marketing communications
• Withdraw consent for the processing of your personal information

To exercise any of these rights, please contact us at [email address]. We may require proof of identity to ensure your data is protected.

5. Security of Your Information

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated policy will take effect upon posting.

This Privacy Policy ensures we comply with relevant data protection laws, including the General Data Protection Regulation (GDPR) where applicable. By continuing to use our website, you agree to this policy.