Frequently Asked Questions

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 We are always here to discuss your needs and introduce you to our top-tier home care services in Brighton & Hove and the surrounding areas. Our process usually begins with an initial phone conversation, followed by a free, no-obligation assessment in the comfort of your home.

During home assessments, we encourage you to invite your next of kin or close relatives, as they may have questions of their own. Ultimately, we will develop a personalised care plan that fits your needs, whether it’s a few hours of support each week, full live-in care, or anything in between.

To arrange care, simply contact us via phone or email. We’ll assess your needs, discuss your options, and develop a personalised care plan to suit your situation. We aim to make the process as smooth and stress-free as possible. 

 Continuity of care is extremely important to us, which is why we always strive to keep the number of Caregivers involved to a minimum. Typically, based on the number of visits you receive each week, we will assign both a primary Caregiver and a secondary Caregiver, ensuring that both are familiar with you and your individual needs. Your care package will also be overseen by one of our Wellbeing Supervisors, specialising in Older Adults, Younger Adults, or Complex care, depending on your situation.

If you have any concerns or specific requests, we encourage you to discuss them with us at any time. Additionally, our Wellbeing Lead, who oversees all clients, is available to address any further concerns or unique requirements you may have.

Our office closes at 14:00 on Fridays to prioritise the well-being of our team. We believe that a healthy work-life balance is essential to maintaining the high-quality care we provide. By offering our office staff this extra time to rest and recharge, we ensure they can continue delivering the compassionate and dedicated support that is at the heart of our services.

Our office is closed on Tuesdays, Wednesdays, and Thursdays as part of our hybrid working approach, designed to support the well-being and efficiency of our office team. By working remotely on these days, we can better manage care plans and provide the necessary support to our caregivers, all while maintaining the flexibility that promotes a healthy work-life balance. This hybrid model allows us to deliver the personalised, compassionate care our clients rely on, while ensuring our office staff remain refreshed and productive.